Welcome to the burrowgift FAQ. If you cannot find what you need here, email info@burrowgift.com and we will help.
Q: Where do you ship?
A: We ship to the contiguous United States only. We do not ship to Alaska, Hawaii, United States territories, or international addresses.
Q: How much is shipping?
A: Shipping is free on every order.
Q: How long does delivery take?
A: Orders are processed in 1–2 business days. Delivery normally takes 3–5 business days after the package leaves our facility.
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal.
Q: What is your return window?
A: You can request a return within 30 calendar days from delivery. The item must be unused and in its original packaging. Return shipping is free, and there is no restocking fee.
Q: How do I start a return?
A: Email info@burrowgift.com with your order number. We reply within 1–2 business days with a prepaid return label and instructions.
Q: When will I get my refund?
A: After your return arrives and is inspected, we process the refund within 1–2 business days. The refund goes back to your original payment method. Please allow 7–10 business days for it to appear on your bank or card statement.
Q: How do I contact you?
A: Email info@burrowgift.com or call +1 985-713-8442. Our service hours are Monday–Friday, 9:00 AM–6:00 PM Central Time. There is also a contact form at the bottom of the Contact Us page.
Q: Where are you located?
A: 207 N 4th St, Thibodaux, LA 70301, United States.
Q: What do you sell?
A: We sell home and lifestyle products, including items for the home and for gifting.